Contact Us
We're a small team focused on maintaining the bot and shipping new features. Here are the ways to reach us, ordered by response speed.
1. Telegram (preferred)
Open a direct chat with the bot — it auto-answers common questions; anything needing a human is usually answered within 24 hours.
No Telegram installed? Open in the web version →
2. Binance Square
You can also leave a comment or DM our main Binance Square account @lilibtc — team members browse Square daily and will reply when they see it.
Open Square: visit @lilibtc's Square profile →
3. Email
Use email for:
- Data protection / privacy requests (deletion, export): subject prefix
[Privacy] - Legal matters (terms, copyright, compliance): subject prefix
[Legal] - Business cooperation (media, bulk onboarding of content matrix accounts): subject prefix
[Biz] - Security vulnerability reports: subject prefix
[Security]— handled with priority
Email: [email protected]
Email response window: usually 1–3 business days.
4. What we support
- Bot usage issues (stuck onboarding, publish failures, settings not applying)
- Compliance / privacy / data requests
- Bug reports and improvement suggestions
- Business cooperation and media inquiries
About the team: Lilibtc Bot is run semi-anonymously.
We are content creators and automation engineers active on Binance Square.
We do not offer phone support or walk-in office service — please use the channels above.
5. Emergencies
- Suspect your bot account is compromised: email with subject
[Urgent] Account Security, and immediately run/pauseinside the bot. - Binance account banned due to bot usage: email
[Urgent] Binancewith your UID and screenshots; we will simultaneously assess whether the compliance layer needs an upgrade.